SAP ChaRM is a tool delivered with SAP Solution Manager that manages activities performed during a change from design to testing to final promotion to production system. It allows you to track change requests, transport requests in change management system in the entire business solution.


SAP ChaRM uses a workflow based approval for transport management, audit-proof documentation of the functional changes in solution landscape.

What is SAP ChaRM

  • Enforces Standardized change process (ITIL Based)
  • Manages, track and categorize Change Requests
  • Test execution of changes in the target system
  • Transport Scheduling and Tracking
  • Comprehensive Reporting on complete Change history
  • Documentation of implemented changes
  • Minimize business disruptions


  • SAP ChaRM allows organization to control and manage changes in the SAP system efficiently.
  • It guaranties that any change to SAP system follows the standard process flow and procedures with mandatory controls and documented steps.
  • Tracking and Audit-ability on Changes
  • Reduce risk of correction and of project failures
  • Minimize business disruptions.

SAP Solution Manager covers documentation and work flow data during the change implementation.SAP ChaRM report can give the following information.

  • Change request: By Status, type, steps.
  • Change Request duration: By organization, user, type, step
  • Change Requests & Transport Requests
  • Current transport status
  • Incidents triggered in Change request: By Organization, SAP Component

Technically, SAP Charm needs to be configured in your landscape first. It uses CRM request/approval procedure; BC set for SAP ChaRM and follows a workflow mechanism.

Though SAP ChaRM in the landscape takes quite a bit time to be setup, it organizes efficient management of changes in your IT infrastructure by enforcing standardized methods and procedures falling in Information Technology IL (ITIL) methodology. It guarantees change related business breakdowns to minimum.

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By Seetharam Pallaprolu (on behalf of SAP Consulting Team)

SAP :: Streamlined

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