SAP has many processes for managing Retail processes. One of the process is Direct Store Delivery or in short DSD. Direct to Store Delivery is a SAP process regarding selling and distribution goods directly to customer’s point of sales, without storing merchandise in customer’s warehouse.


Direct Store Delivery, also cover planning and managing customer delivery with the drivers responsible for presales, sales, delivery or mixed deliveries to customers. Including visit planning, visit control, tours and final settlement, direct store delivery process can be executed with the support of either paper based or mobile implementation.

The Direct Store Delivery is one of the main components of the Logistics Execution System and integrates into the following areas:

  • Customer Master data
  • Material Master data
  • Equipment Master data
  • Inventory Management
  • Transportation Planning
  • Invoicing and Billing
  • Customer Relationship Management
  • Mobilizing Direct Store Delivery

We can reduce paperwork and enhance mobilization of DSD by using the mobile mini app xDSD, which makes use of SAP’s occasionally connected mode of data synchronization to support mobile business scenarios in Direct Stores Delivery. We can synchronize data to the person’s grip, who may be in-charge for checkout process, giving and recording tour, stock and vehicle data that can be stored offline from that person’s mobile device, using mobile integration (MI) technology. After the designated tour, accomplished information can be synchronized to back end ERP system during checking process.


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By Nikhil Joshi. (on behalf of SAP Consulting Team)

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