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Process Automation Major - Germany / Switzerland / USA

SAP Service Order Implementation using SAP Adobe Interactive Forms

Profile

Customer is a leading Swiss-based instrumentation and industrial process automation company. The customer produces instrumentation for use across diverse industry sectors in 44 countries. The customer has its products installed nationwide.

 

It takes the assistance of local service technicians (external agencies) for repair and maintenance of its products. Our team is implementing a SAP Adobe Forms based solution for automating the service orders.

Customer Benefits:

  • Customer calls with a product repair issue.
  • Service order is created in SAP.
  • This service order is emailed by SAP to the local service technician.
  • The technician performs the service, and emails the Adobe report.
  • All Information is automatically received and made available in SAP.

 

The service order report is available on the same business day (vs 5 days it took earlier).

Technologies:

  • SAP ECC
  • SAP BW
  • SAP Solution Manager

Industry:

Solutions:

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