Case Studies / Chemical / Process Automation Major - Germany / Switzerland / USA
PROCESS AUTOMATION MAJOR - GERMANY / SWITZERLAND / USA
SAP Service Order Implementation using SAP Adobe Interactive Forms
Profile
Customer Benefits:
- Customer calls with a product repair issue.
- Service order is created in SAP.
- This service order is emailed by SAP to the local service technician.
- The technician performs the service, and emails the Adobe report.
- All Information is automatically received and made available in SAP.
The service order report is available on the same business day (vs 5 days it took earlier).
Technologies:
- SAP ECC
- SAP BW
- SAP Solution Manager
