PROCESS AUTOMATION MAJOR - GERMANY / SWITZERLAND / USA

Case Studies / Chemical / Process Automation Major - Germany / Switzerland / USA
SAP Service Order Implementation using SAP Adobe Interactive Forms

Customer Benefits:

  • Customer calls with a product repair issue.
  • Service order is created in SAP.
  • This service order is emailed by SAP to the local service technician.
  • The technician performs the service, and emails the Adobe report.
  • All Information is automatically received and made available in SAP.

The service order report is available on the same business day (vs 5 days it took earlier).