Case Studies / Pharma / Pharmaceutical Major - USA/Iceland
Pharmaceutical Major - USA/ICELAND
Pricing and Contracts Management - SAP BPM based Business Process Automation
Profile
Business Need:
- Price changes to NDCs in customer contracts.
- Bulk changes to customer contracts (such as NDC conversion due to a new acquisition).
- New product launches to the customer.
- RFP response for product combinations.
Objective:
- Institutionalize workflow automation.
- Collaboration of various teams involved.
- Time-critical decision making possible.
- Integration to existing applications.
- Alerting to relevant groups.
- Auditing of approvals.
- SOX compliance and Segregation of Duties.
Stakeholders in the business processes:
- Field Sales : Selling new products to customers (pharmacies, distributors).
- Marketing : Respond to RFQ and support field sales.
- Supply Chain : Decision on “can we supply this product and quantity asked by customer”.
- Contracts : Send new pricing contract to customer. Obtain signed contracts. Update new prices.
- Financial Operations and Revenue Accounting : Monitor margins and Net average selling price.
Customer Benefits:
- Collaborative.
- True Pricing and proper decision making.
- Parallel decision making.
- Easy to Adapt for Future workflow changes.
- Efficiency.
- Offline Analysis.
- Reporting.
- Alerting to other groups (Supply Chain, Marketing).
- Workflow History for Auditing.
- SOX Compliance
Technologies:
- SAP BPM
- SAP WebDynpro
- SAP Portals CE
- SAP ABAP
- SAP ECC
- SAP HANA
