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Manufacturing Major - USA and APAC

Microsoft SharePoint Platform to Develop Incident Management Application


The company is into Manufacturing of PCBs and has a wider employee base spread across geographies – US, Europe & Asia-pacific.

Customer Profile:

Customer is a leading global material sciences company that designs, develops, manufactures and markets copper-clad laminates and dielectric prepregs used to fabricate advanced multilayer printed circuit boards (PCBs)

Business Need:

  • Customer is looking for an application to leverage their existing manual excel-based process to create and track Incidents effectively.
  • The process involves capturing different information related to Safety incidents with different inputs like text descriptions, visuals, MCQs format.
  • All the process needs to be run manually and there is no way generating status reports

Our Solution:

  • Developed a custom application that is embedded onto the company Intranet, that provides the ability to record the incidents similar to current process, with added functions like workflows, notifications.
  • There is ability to generate weekly/monthly reports to check the status of Incidents reported/closed

Customer Benefits:

  • The manual and tedious process of creating, maintaining & tracking the documents is replaced with Online & easy-to-maintain solution.
  • There can be multiple level of approvers depending on severity of Incident without having to bother about manual intervention and progress.


  • Microsoft SharePoint Online framework
  • Microsoft Flows
  • JSON
  • Server scripting
  • HTML
  • CSS



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