Articles That Help You Build and Run
your Dream SAP Team
No doubt you’ll sit down and pencil out a business case for both. Often, the outsourcing option can come out miles ahead in every important category, especially in slashing your costs. But something holds you back.Trust.
With people in your office, you have control. You can march down the hall to look your team in the eye, or put your hands around their necks if things go wrong. But there’s an even deeper angst. It’s the gut wrenching idea of giving someone else the keys to your SAP data kingdom.
You don’t need blind faith
When making outsource decisions, companies cling to bizarre extremes. “We either need to have blind faith and total trust in the outsource company to go forward, or we need to micromanage everything they do so they don’t rip us off.”
Both approaches can feel like you’re walking on a razor’s edge. Blind faith exposes you to being taken advantage of with pricing and deliverables. Zero trust leaves you exhausted, managing another team with an iron fist.
So what’s an IT director who’s never outsourced before to do?
Prudence is how savvy IT directors build trust
Prudence is the ‘middle-way’ between those two extremes. It allows for trust to be earned, without it being gripped like Scrooge does with Tiny Tim’s schedule. It allows you both to build a foundation for a mutually profitable long term relationship.
Take these small steps to start building trust with your outsource company
- Start with non-critical support activities to be solved by the partner company such as: new reports, enhancements and form changes.
- Gradually provide them tickets which are important, such as direct user issues, configuration related issues and advanced enhancements.
- Find a way to get your business users involved in situations you can easily observe. Get their feedback. Then, let your provider know what worked, and what could use improvement. How they respond to and fix these things will speak volumes.
In order to lead a growing (budget conscious) IT department, you’re going to need to trust outsiders
That doesn’t mean you have to throw open the doors and invite them into your department’s inner sanctum on day one. Nor does it mean you have to be a SAP babysitter.
Help yourself out and learn to use prudence, and I promise you’ll start having a lot more fun — and trust — with your outsourcing partners.
Are you curious if outsourcing is right for your company? In as little as 30 minutes, we can get your most pressing questions about SAP outsourcing solved.
If you’d like some help putting these steps into practice, give us a call (or fill the form below and send to us). We’re happy to meet and discuss your situation.
Apprisia team members have provided us high quality SAP services while ensuring security of our enterprise data.
The Apprisia team surpassed every other vendor we talked to in terms of understanding how to approach our challenges and achieve our business goals.
Apprisia's SAP development model through onsite consultants and offsite consultants is streamlined, secure and effective.
We all appreciate the chance of working with experienced and highly skilled team as yours. Thank you for your commitment.
I have recently talked to the folks in Purchasing, and they all said that SAP support has really gotten better. Thank you very much for your hard work in improving this.