SAP CRM Implementation
Our Core Competence:
Why is SAP CRM services ideal for today's challenging organizational setup? That's because these deliver multi-channel service, offer personalized approach and, most importantly, meet customer expectations.
- Enable customers to streamline their SAP deployment and fully leverage the SAP products/licenses bought by them to support new business requirements.
Our SAP CRM consulting and implementation services:
- Installation of SAP CRM landscape and integration to SAP ECC.
- SAP CRM Sales (sales planning, territory management, account and activity management, quotation, contract and rebate management.
- SAP CRM Marketing (MRM, strategy, planning, segmentation, campaign management, trade promotions management TPM).
- SAP integration through the SAP Business Objects integration for SAP Solutions.
- SAP CRM Service (service order processing, warranty claims, complaint processing, recalls, case processing, contracts).
- Customer Interaction Center (telesales, customer service, IC management).
- SAP CRM web channel (e-selling, product catalog, product configurations, IPC).
- SAP CRM middleware integration with SAP ECC for customer master, products, pricing, sales documents.
- Xcelsius based dashboard design and reporting.
- SAP CRM Web UI development and enhancements.
- SAP CRM production support activities.
Our Value Proposition:
- Expertise in SAP CRM implementation, consulting and development. Experienced SAP CRM consultants having international project experience (our consultants have previously worked at IBM, Accenture, T-Systems, Atos Origin, Cap Gemini in US/European projects).
- Focus on quality, process and timelines, to meet the service level agreements and end user expectations.
- Cost reduction through our offsite SAP CRM development services to meet your business requirements.