SERVICES /EDI / EDI SUPPORT AND MIGRATION
EXTOL EDI Services
EXTOL EDI Services, Support and Integration - We Support All Versions
Apprisia EDI team support your in-house EDI team and your partner team for daily EXTOL production support activities.
Apprisia: Extol EDI Production Support
We would provide a team of 3-4 Extol EDI specialists along with an EDI Team Lead for providing continuous production support for your EDI operations:
- Apprisia team would work similar to your existing team members
- We would ensure that all requests are attended promptly
- Nothing slips through the cracks
Our EDI specialists have been working in the major EDI transactions of your industry:
- Manufacturing: 850, 855, 856, 810, 820, 997
- Retail: 810, 820, 824, 830, 850, 852, 855, 856
- Logistics: 210, 211, 214, 240, 753, 754
- Healthcare: 837, 835, 834, 820, 270, 271, 276, 277, 278
Extol EDI Services - We Support Your Industry and EDI Transactions:
Our Apprisia EDI specialists have been working in the major industries that use EDI:
- Manufacturing: X12, EDIFACT, Odette
- Retail: GDS, DSD, Tradacom
- Logistics, distribution and goods carrier
- Healthcare HL7
- Financial services: Swift, SEPA
- High Tech: RosettaNet, cXML, Ariba
- Your proprietary formats: XML
Extol EDI Services - Supporting Your ERP:
Our Apprisia EDI team has been working with the major ERP systems:
- SAP ECC
- Oracle Apps
- Epicor
- PeopleSoft
- JD Edwards
- AS400
- Custom application formats and document exchanges
Extol EDI Services - Trading Partner Support:
- On boarding of new trading partners
- Trading partner configuration, setups: VAN, SFTP, AS2
- Create mappings (810, 850, 856...)
- Work with the trading partner's EDI team for testing, UAT, interoperability and production
- Break-fix and ongoing maintenance
Extol EDI Services - Mapping and Translation Support:
- Implement complex mappings for various business scenarios
- Rationalize and reduce the number of maps through map templates
- Support the business requested changes and updates to maps on ongoing basis
Extol EDI Services - Trading Partner Communications:
- Configure the trading partner protocols such as VAN, SFTP, AS2, proprietary and others
- Manage the trading partner changes such as change in FTP information
- Troubleshoot and fix production issues related to TP communications
Extol EDI Services - Trading Partner Message Monitoring and Alerting:
- Monitor the EXTOL infrastructure and softwares to ensure that the EDI messages are getting processed at all times
- Monitor the EDI messages from all Trading Partners
- Check the errors such as translation errors, data issues, duplicates, late Acks, ASNs etc.
- Work directly with the Trading Partner's EDI team to resolve these errors
- Ensure that you are not affected or incur monetary damages due to late EDI messages such as ASNs.
Extol EDI Services - Production SLA:
- Apprisia provides production support to your Extol EDI environment
- We would adhere to your SLA for P1/P2/P3 issues
- We support your team as per your requirements and budgets such as 8x5, 8x7, 24x7 or adhoc consulting.
What You Can Expect From Apprisia
- Active monitoring of your EXTOL servers, messages and errors
- Handle all errors and coordinate with the relevant users for resolution
- Assured support to your business users, even on public holidays and your team’s vacations
- You see the same Apprisia team members at all times - no changeovers
- Attractive monthly investment
Pricing:
We would be happy to provide an affordable pricing to support your EXTOL EDI team
Try Us:
Please try our EXTOL EDI specialist for 2 months. We assure you of better talent and higher focus to your EDI project work.
Please contact our Senior consultant at: edi_support@apprisia.com
