EDI Production Support

Services / EDI Services / EDI Production Support

Apprisia: EDI Production Support

We would provide a team of 3-4 EDI specialists along with an EDI Team Lead for providing continuous production support for your EDI operations:

WE Support Your EDI Software

Our team is supporting the major EDI products:

  • Gentran GIS, GXS
  • Sterling B2B Integrator
  • Sterling File Gateway, Managed File Transfer
  • Sterling Secure Proxy
  • SeeBurger BIS, MFT, EDI
  • Axway
  • Extol
  • Tie Kinetix
  • Opentext

Our EDI specialists have been working in the major EDI transactions of your industry:

  • Manufacturing: 850, 855, 856, 810, 820, 997
  • Retail: 810, 820, 824, 830, 850, 852, 855, 856
  • Logistics: 210, 211, 214, 240, 753, 754
  • Healthcare: 837, 835, 834, 820, 270, 271, 276, 277, 278

EDI Resource Augmentation - We Support Your Industry and EDI Standards:

Our Apprisia EDI specialists have been working in the major industries that use EDI:

  • Manufacturing: X12, EDIFACT, Odette
  • Retail: GDS, DSD, Tradacom
  • Logistics, distribution and goods carrier
  • Healthcare HL7
  • Financial services: Swift, SEPA
  • High Tech: RosettaNet, cXML, Ariba
  • Your proprietary formats: XML
  • Warehouse Transactions i.e. WMS - 940, 943, 945,946, 947

EDI Resource Augmentation - Supporting your ERP:

Our Apprisia EDI team has been working with the major ERP systems:

  • Oracle Apps
  • Epicor
  • PeopleSoft
  • JD Edwards
  • AS400
  • Custom application formats and document exchanges

On-Boarding of New Trading Partners

  • On boarding of new trading partners
  • Trading partner configuration, setups: VAN, SFTP, AS2
  • Create mappings (810, 850, 856...)
  • Work with the trading partner's EDI team for testing, UAT, interoperability and production
  • Break-fix and ongoing maintenance

Mapping and Translation Support:

  • Expertise in the mappers of the various EDI products: AI mapper, Visual mapper, ITX, ITXA, SeeBurger Mapping designer, Altova
  • Implement complex mappings for various business scenarios
  • Rationalize and reduce the number of maps through map templates

Business Process Services:

  • Implement the Business Processes in Sterling B2Bi, SAP PO and other EDI softwares
  • Enhancements through adapter modules, look-ups and custom development
  • Custom development in Java and scriptings for mappings, merging of messages and specific processing

Trading Partner Communications:

  • Configure the trading partner protocols such as VAN, SFTP, AS2, proprietary and others
  • Manage the trading partner changes such as change in FTP information
  • Troubleshoot and fix production issues related to TP communications

Trading Partner Message Monitoring and Alerting:

  • Monitor the EDI infrastructure and softwares to ensure that the EDI messages are getting processed at all times
  • Monitor the EDI messages from all Trading Partners
  • Check the errors such as translation errors, data issues, duplicates, late Acks, ASNs etc.
  • Work directly with the Trading Partner's EDI team to resolve these errors
  • Ensure that you are not affected or incur monetary damages due to late EDI messages such as ASNs.

EDI Production SLA:

  • Apprisia provides production support to your EDI
  • We would adhere to your SLA for P1/P2/P3 issues
  • We support your team as per your requirements and budgets such as 8x5, 8x7, 24x7 or adhoc consulting.

What You Can Expect From Apprisia EDI Production Support

  • Active monitoring of your EDI servers, messages and errors
  • Handle all errors and coordinate with the relevant users for resolution
  • Assured support to your business users, even on public holidays and your team’s vacations
  • You see the same Apprisia team members at all times - no changeovers
  • Attractive monthly investment


We would be happy to provide an affordable pricing to support your EDI team for managing your EDI software.

Try Us:

Please try our EDI specialist for 2 months. We assure you of better talent and higher focus to your EDI project work.

Please contact our Senior consultant at :

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  • Apprisia team members have provided us high quality SAP services while ensuring security of our enterprise data.

    IT Director, Chemical Major, USA
  • The Apprisia team surpassed every other vendor we talked to in terms of understanding how to approach our challenges and achieve our business goals.

    Project Manager, Patrimonio, Mexico
  • Apprisia's SAP development model through onsite consultants and offsite consultants is streamlined, secure and effective.

    Managing Director, Kommunale Informationsverarbeitung, Germany
  • We all appreciate the chance of working with experienced and highly skilled team as yours. Thank you for your commitment.

    Manager, BI Application Development, Pharmaceutical Major, Bulgaria
  • I have recently talked to the folks in Purchasing, and they all said that SAP support has really gotten better. Thank you very much for your hard work in improving this.

    IT Manager, Chemical Major, USA