Services / Basis Support / SAP Remote Support
Remote SAP Basis Support
The SAP systems are critical to the business. If the business user faces SAP error in conducting their SAP transaction, it effectively stops your business. The SAP Basis support team is your first level of support for analysing the error, and coordinating with your Functional or ABAP team to fix the issue. Hence, you need a top notch SAP Basis administrator always available to guarantee this support.
SAP Basis administrators are expensive to locate, hire and retain. Apprisia’s remote SAP Basis support services could be an ideal fit for supporting your SAP environment; our SAP Basis support and database/OS team is available 24×7 to provide remote SAP Basis support for all your issues.
An SAP Downtime is Expensive and Damaging to the Business
Many midsize companies are unable to maintain their SAP and other IT systems for unavoidable reasons such as limited budgets, staff turnover and non-availability of SAP talent locally. Hence, the SAP systems aren’t maintained:
- OS and Databases are not patched to the recommended levels.
- Virtualization and SAN storage are not optimally setup.
- SAP Basis support is for the required activities only (transports, user security).
However, your limited budgets should not affect your SAP maintenance and support.
At Apprisia, our singular focus is on mid-size companies who have these real constraints in running their SAP systems.
Local Contractors and Local Service Providers Have Limitations
It may be a good idea to hire local contractors where they need to interact with your business users such as Finance and Accounting functions. For SAP Basis support and OS/DB infrastructure support, these tasks are conducted routinely over VPN (even by the local contractor).
Hiring different service providers for OS, Database, Virtualization, SAN storage and SAP servers is expensive and an overhead to manage these agencies. For critical issues, there may be no single owner to take the bottomline responsibility for resolving them. Training the inhouse IT team on SAP Basis activities can be a solution for handling daily simple tasks.
At Apprisia, our team will provide you the reliable SAP Basis expertise for managing all your different SAP servers, OS, Databases in a single team. Our SAP Basis team will complement your inhouse IT team for a reliable round-the-clock support every day.
SAP Basis activities for supporting and maintaining your SAP environment
- Daily monitoring and health checks on all SAP servers and Databases.
- OS/DB administration, Database management and tuning.
- SAP performance tuning.
- Transport management.
- Support package and EHP.
- SAP Notes.
- Output management and printers.
- User security and profile maintenance.
- SAP license management and audit.
- Backups and archiving.
You can expect good things to happen with our SAP support
- Zero initial costs.
- Fixed monthly fees for SAP Basis support.
- Active monitoring of all SAP systems.
- Daily SAP Basis activities for health checks on all systems.
- User requests for transports, roles, authorizations.
- SAP server performance tuning to have a sub-second response time.
- SAP server patching and SAP Notes.
- Support your development team for their projects.
- Work with SAP directly as required for resolving issues.
Your One-Stop Team for All SAP Requirements
Get your Dedicated SAP Support Team Today
Our SAP Basis support team enables you to ensure a rock solid SAP environment for your business. Our SAP team will support your business users at all times of the day, even on weekends and public holidays.
We are SAP Basis experts. We are also good people. Want to see how you can get the reliable SAP Basis support within your budgets?
