Most companies dedicate only a miniscule part of their annual IT budget to innovation. The reason? Heavy spending on support, maintenance and “keeping-the-lights-on” leaves little for diversification. Why run large in-house support teams when you can build your extended team at reduced costs to obtain similar SAP functional and technical skills? Apprisia’s support and maintenance solutions prevent resource-crunch. Our clients, large and small, better focus on their business-driven projects and initiatives in collaboration with the business; knowing that our experienced SAP consultants are addressing the SAP support services.

When you hire our SAP support consultants, you can redeploy your IT team members to focus on other ailing departments and urgencies. This partnering model helps lower team recruitment and operational costs. You can better focus on providing quality solutions to your users while entrusting the back-end support to our dedicated support professionals.

A proactive approach is at the heart of our services. Each user issue is served by a dedicated SAP support consultant who works more like a partner rather than a vendor. Our SAP consultant gets to know your system and its complete environment in due course. On getting a user issue, our SAP consultant will be able to provide a solution almost immediately due to the knowledge and familiarity of the SAP systems of your organization.

Are you unable to keep up with the latest SAP patches, support packages and EHP packages? Our system upgrade services help you make the transition to the latest SAP patches and versions. Our BASIS team applies the correct SAP Notes, patches, support packages, enhancement packages and version releases, to keep your environment stable and current. We ensure minimal disruption and downtime for all BASIS maintenance activities. Training and documentation further eases the transition.

Response time is of prime importance in SAP support. When operations are stalled due to system errors, delay further aggravates the matters. Our service team responds immediately to errors with the right tools and skill set. From simple issues to complex problems, our 30 minute response ensures timely and effective resolution to your issues. We are providing 10 minute response times to our customers for their requirement during their peak business periods such as Christmas.

Our experienced SAP team is our forte. Our Senior Consultants’ technical expertise covers SAP ECC support services, SAP Lifecycle Management, ABAP enhancements and much more.