SAP Support Services
Reliable. Dedicated. Transparent.

Services / SAP-Support
  • Is your in-house SAP support team working comfortably and able to take vacations?
  • Do you have all the required SAP and DB/OS skills in your team?
  • Is your budget allowing you to obtain SAP support as you envisioned?
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How Our Support Solutions Can Benefit Your Organization

Apprisia’s effective methodology for support and maintenance services delivers continuous costs reduction and smooth operations. Here’s how we add value to your organization:

  • Dedicated SAP support to troubleshoot system errors
  • Resolve user issues related to transactions and functional issues
  • Guide users in usage of SAP transactions
  • Data conversion, ABAP programming
  • SAP configurations to implement new business process and new module
  • Dedicated remote consulting for your SAP environment
  • Direct access to our talented SAP consultants
  • Bolster your existing team and key users
  • Monthly reports on system issues, tickets and performance analysis

Our SAP Support model focuses on regular system health checks for continuous improvements. This proactive approach ensures optimal system performance and spots issues early..

FREE UP YOUR TEAM FOR INNOVATION:

Most companies dedicate only a miniscule part of their annual IT budget to innovation. The reason? Heavy spending on support, maintenance and “keeping-the-lights-on” leaves little for diversification. Why run large in-house support teams when you can build your extended team at reduced costs to obtain similar SAP functional and technical skills? Apprisia’s support and maintenance solutions prevent resource-crunch. Our clients, large and small, better focus on their business-driven projects and initiatives in collaboration with the business; knowing that our experienced SAP consultants are addressing the SAP support services.

SAP Assistance to Users in All Locations:

When you hire our SAP support consultants, you can redeploy your IT team members to focus on other ailing departments and urgencies. This partnering model helps lower team recruitment and operational costs. You can better focus on providing quality solutions to your users while entrusting the back-end support to our dedicated support professionals.

"User-First” Proactive Approach:

A proactive approach is at the heart of our services. Each user issue is served by a dedicated SAP support consultant who works more like a partner rather than a vendor. Our SAP consultant gets to know your system and its complete environment in due course. On getting a user issue, our SAP consultant will be able to provide a solution almost immediately due to the knowledge and familiarity of the SAP systems of your organization.

Upgrade Expertise:

Are you unable to keep up with the latest SAP patches, support packages and EHP packages? Our system upgrade services help you make the transition to the latest SAP patches and versions. Our BASIS team applies the correct SAP Notes, patches, support packages, enhancement packages and version releases, to keep your environment stable and current. We ensure minimal disruption and downtime for all BASIS maintenance activities. Training and documentation further eases the transition.

Immediate Response:

Response time is of prime importance in SAP support. When operations are stalled due to system errors, delay further aggravates the matters. Our service team responds immediately to errors with the right tools and skill set. From simple issues to complex problems, our 30 minute response ensures timely and effective resolution to your issues. We are providing 10 minute response times to our customers for their requirement during their peak business periods such as Christmas.

Talented Team:

Our experienced SAP team is our forte. Our Senior Consultants’ technical expertise covers SAP ECC support services, SAP Lifecycle Management, ABAP enhancements and much more.

Dedicated SAP Helpdesk:
  • Handle SAP support ticket requests
  • Resource allocation for speedy ticket resolution
  • 24X7 Extended support hours
  • SAP systems design, planning, installation and monitoring
  • Performance tuning and database upgrade/reorganization
  • Knowledge transfer to in-house SAP team/users
SAP Functional Support:
  • Core ECC modules: FI, CO, MM, SD, PP, PM, QM, WM, PS
  • Ticket status logs and monthly reporting
  • 24X7 Extended support hours
Systems Management:
  • Remote systems and database management
  • Remote systems and database management
  • Business Process Configuration
  • System upgrade training supportg
SAP Basis Support:
  • 24X7 System Health checks
  • System upgrades and updates
  • Performance tuning & troubleshooting
  • SQL Server database administration
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  • Apprisia team members have provided us high quality SAP services while ensuring security of our enterprise data.

    IT Director, Chemical Major, USA
  • The Apprisia team surpassed every other vendor we talked to in terms of understanding how to approach our challenges and achieve our business goals.

    Project Manager, Patrimonio, Mexico
  • Apprisia's SAP development model through onsite consultants and offsite consultants is streamlined, secure and effective.

    Managing Director, Kommunale Informationsverarbeitung, Germany
  • We all appreciate the chance of working with experienced and highly skilled team as yours. Thank you for your commitment.

    Manager, BI Application Development, Pharmaceutical Major, Bulgaria
  • I have recently talked to the folks in Purchasing, and they all said that SAP support has really gotten better. Thank you very much for your hard work in improving this.

    IT Manager, Chemical Major, USA

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