SAP SupportServices / SAP-Support

SAP Support Services Reliable. Dedicated. Transparent.

SAP landscape is one of strategic and operational importance to any organization. Add the complex nature of SAP applications to this equation and you have a system that demands a full-fledged independent support system.

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If you answered NO to any of these questions, our SAP team can help. We provide customized cost-effective SAP Support Services for midsize organizations across the globe. From helpdesk support to SAP technical support and system upgrade, we offer the full service SAP support. Our SAP support outsourcing services not only provide a continuous 24x7 user support, but also provide all the SAP skills (Functional, ABAP, BASIS) from our single team of SAP consultants.

How Our Support Solutions Can Benefit Your Organization?

Apprisia’s effective methodology for support and maintenance services delivers continuous costs reduction and smooth operations. Here’s how we add value to your organization:

Our SAP Support model focuses on regular system health checks for continuous improvements. This proactive approach ensures optimal system performance and spots issues early..

Most companies dedicate only a miniscule part of their annual IT budget to innovation. The reason? Heavy spending on support, maintenance and “keeping-the-lights-on” leaves little for diversification. Why run large in-house support teams when you can build your extended team at reduced costs to obtain similar SAP functional and technical skills? Apprisia’s support and maintenance solutions prevent resource-crunch. Our clients, large and small, better focus on their business-driven projects and initiatives in collaboration with the business; knowing that our experienced SAP consultants are addressing the SAP support services.

When you hire our SAP support consultants, you can redeploy your IT team members to focus on other ailing departments and urgencies. This partnering model helps lower team recruitment and operational costs. You can better focus on providing quality solutions to your users while entrusting the back-end support to our dedicated support professionals.

A proactive approach is at the heart of our services. Each user issue is served by a dedicated SAP support consultant who works more like a partner rather than a vendor. Our SAP consultant gets to know your system and its complete environment in due course. On getting a user issue, our SAP consultant will be able to provide a solution almost immediately due to the knowledge and familiarity of the SAP systems of your organization.


Are you unable to keep up with the latest SAP patches, support packages and EHP packages? Our system upgrade services help you make the transition to the latest SAP patches and versions. Our BASIS team applies the correct SAP Notes, patches, support packages, enhancement packages and version releases, to keep your environment stable and current. We ensure minimal disruption and downtime for all BASIS maintenance activities. Training and documentation further eases the transition.

Response time is of prime importance in SAP support. When operations are stalled due to system errors, delay further aggravates the matters. Our service team responds immediately to errors with the right tools and skill set. From simple issues to complex problems, our 30 minute response ensures timely and effective resolution to your issues. We are providing 10 minute response times to our customers for their requirement during their peak business periods such as Christmas.


Our experienced SAP team is our forte. Our Senior Consultants’ technical expertise covers SAP ECC support services, SAP Lifecycle Management, ABAP enhancements and much more.

  • Handle SAP support ticket requests
  • Resource allocation for speedy ticket resolution
  • 24X7 Extended support hours
  • SAP systems design, planning, installation and monitoring
  • Performance tuning and database upgrade/reorganization
  • Knowledge transfer to in-house SAP team/users
  • Core ECC modules: FI, CO, MM, SD, PP, PM, QM, WM, PS
  • Ticket status logs and monthly reporting
  • 24X7 Extended support hours
  • Remote systems and database management
  • Remote systems and database management
  • Business Process Configuration
  • System upgrade training support
  • 24X7 System Health checks
  • System upgrades and updates
  • Performance tuning & troubleshooting
  • SQL Server database administration