SAP SupportServices / SAP-Support
SAP Support Services Reliable. Dedicated. Transparent.
SAP landscape is one of strategic and operational importance to any organization. Add the complex nature of SAP applications to this equation and you have a system that demands a full-fledged independent support system.
- Is your in-house SAP support team working comfortably and able to take vacations?
- Is your budget allowing you to obtain SAP support as you envisioned?
- Do you have all the required SAP and DB/OS skills in your team?
If you answered NO to any of these questions, our SAP team can help. We provide customized cost-effective SAP Support Services for midsize organizations across the globe. From helpdesk support to SAP technical support and system upgrade, we offer the full service SAP support. Our SAP support outsourcing services not only provide a continuous 24x7 user support, but also provide all the SAP skills (Functional, ABAP, BASIS) from our single team of SAP consultants.
How Our Support Solutions Can Benefit Your Organization?
Apprisia’s effective methodology for support and maintenance services delivers continuous costs reduction and smooth operations. Here’s how we add value to your organization:
- Dedicated SAP support to troubleshoot system errors
- Resolve user issues related to transactions and functional issues
- Guide users in usage of SAP transactions
- Data conversion, ABAP programming
- SAP configurations to implement new business process and new module
- Dedicated remote consulting for your SAP environment
- Direct access to our talented SAP consultants
- Bolster your existing team and key users
- Monthly reports on system issues, tickets and performance analysis
Our SAP Support model focuses on regular system health checks for continuous improvements. This proactive approach ensures optimal system performance and spots issues early..
Most companies dedicate only a miniscule part of their annual IT budget to innovation. The reason? Heavy spending on support, maintenance and “keeping-the-lights-on” leaves little for diversification. Why run large in-house support teams when you can build your extended team at reduced costs to obtain similar SAP functional and technical skills? Apprisia’s support and maintenance solutions prevent resource-crunch. Our clients, large and small, better focus on their business-driven projects and initiatives in collaboration with the business; knowing that our experienced SAP consultants are addressing the SAP support services.
When you hire our SAP support consultants, you can redeploy your IT team members to focus on other ailing departments and urgencies. This partnering model helps lower team recruitment and operational costs. You can better focus on providing quality solutions to your users while entrusting the back-end support to our dedicated support professionals.
A proactive approach is at the heart of our services. Each user issue is served by a dedicated SAP support consultant who works more like a partner rather than a vendor. Our SAP consultant gets to know your system and its complete environment in due course. On getting a user issue, our SAP consultant will be able to provide a solution almost immediately due to the knowledge and familiarity of the SAP systems of your organization.
Are you unable to keep up with the latest SAP patches, support packages and EHP packages? Our system upgrade services help you make the transition to the latest SAP patches and versions. Our BASIS team applies the correct SAP Notes, patches, support packages, enhancement packages and version releases, to keep your environment stable and current. We ensure minimal disruption and downtime for all BASIS maintenance activities. Training and documentation further eases the transition.
Response time is of prime importance in SAP support. When operations are stalled due to system errors, delay further aggravates the matters. Our service team responds immediately to errors with the right tools and skill set. From simple issues to complex problems, our 30 minute response ensures timely and effective resolution to your issues. We are providing 10 minute response times to our customers for their requirement during their peak business periods such as Christmas.
Our experienced SAP team is our forte. Our Senior Consultants’ technical expertise covers SAP ECC support services, SAP Lifecycle Management, ABAP enhancements and much more.
- Handle SAP support ticket requests
- Resource allocation for speedy ticket resolution
- 24X7 Extended support hours
- SAP systems design, planning, installation and monitoring
- Performance tuning and database upgrade/reorganization
- Knowledge transfer to in-house SAP team/users
- Core ECC modules: FI, CO, MM, SD, PP, PM, QM, WM, PS
- Ticket status logs and monthly reporting
- 24X7 Extended support hours
- Remote systems and database management
- Remote systems and database management
- Business Process Configuration
- System upgrade training support
- 24X7 System Health checks
- System upgrades and updates
- Performance tuning & troubleshooting
- SQL Server database administration
Application Management Services for SAP
SAP AMS services are undertaken by our expert SAP consulting team in collaboration with your support staff. Configured as per your requirements, our SAP AMS support services encompass the full spectrum of the SAP products including SAP Business Suite, SAP ECC, SAP CRM, SAP SRM, SAP BW and more. Our solutions help fill skills gaps in your staff and support your team during sickness, vacations and public holidays:
- Help Desk Management
- Knowledge sharing and user training
- After hours support (including weekends, public holidays)
- End-User Issue Resolution
- Staff Backfill such as in-house staff departures
Our customized solutions deliver just what you expect. To achieve such personalized goals, we understand your processes, interfaces, configurations and extensions. Every SAP AMS phase is tailored to meet your requirements and adheres to the SAP support framework.We are SAP Basis experts.
We are also good people. Want to see how you can get the reliable SAP Basis support within your budgets?
