Pricing and Contracts Management - SAP BPM based Business Process Automation

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Business Needs

To support business growth, the customer intends to streamline their drug pricing and contracts process. Our team has used the SAP BPM platform to implement the following major processes:

Price changes to NDCs in customer contracts.
Bulk changes to customer contracts (such as NDC conversion due to a new acquisition).
New product launches to the customer.
RFP response for product combinations.

Objective

Institutionalize workflow automation.
Collaboration of various teams involved.
Time-critical decision making possible.
Integration to existing applications.
Alerting to relevant groups.
Auditing of approvals.
SOX compliance and Segregation of Duties.

Stakeholders in the business processes

Field Sales: Selling new products to customers (pharmacies, distributors).
Marketing: Respond to RFQ and support field sales.
Supply Chain: Decision on “can we supply this product and quantity asked by customer”.
Contracts: Send new pricing contract to customer. Obtain signed contracts. Update new prices.
Financial Operations and Revenue Accounting: Monitor margins and Net average selling price.

Solutions:

SAP BPM

Customer Benefits

Collaborative
True Pricing and proper decision making.
Parallel decision making.
Easy to Adapt for Future workflow changes.
Efficiency.
Offline Analysis.
Reporting.
Alerting to other groups (Supply Chain, Marketing).
Workflow History for Auditing.
SOX Compliance

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Pharmaceutical Major -
USA / ICELAND