Pharmaceuticals
Pharmaceutical Major - USA / ICELAND
Pricing and Contracts Management - SAP BPM based Business Process Automation
Profile
Customer is a Pharmaceuticals Major engaged in drug discovery, research, manufacturing and distribution globally. The customer is focused on generic, brand and biosimilar products with operations in 60 countries.
KEY INDICATOR:
No of Customer: 5,000
No of Product: 10,000
Business Needs
To support business growth, the customer intends to streamline their drug pricing and contracts process. Our team has used the SAP BPM platform to implement the following major processes:
- Price changes to NDCs in customer contracts.
- Bulk changes to customer contracts (such as NDC conversion due to a new acquisition).
- New product launches to the customer.
- RFP response for product combinations.
Objective
- Institutionalize workflow automation.
- Collaboration of various teams involved.
- Time-critical decision making possible.
- Integration to existing applications.
- Alerting to relevant groups.
- Auditing of approvals.
- SOX compliance and Segregation of Duties.
Stakeholders in the business processes
- Field Sales: Selling new products to customers (pharmacies, distributors).
- Marketing: Respond to RFQ and support field sales.
- Supply Chain: Decision on “can we supply this product and quantity asked by customer”.
- Contracts: Send new pricing contract to customer. Obtain signed contracts. Update new prices.
- Financial Operations and Revenue Accounting: Monitor margins and Net average selling price.
Solutions:
- SAP BPM
Customer Benefits
- Collaborative
- True Pricing and proper decision making.
- Parallel decision making.
- Easy to Adapt for Future workflow changes.
- Efficiency.
- Offline Analysis.
- Reporting.
- Alerting to other groups (Supply Chain, Marketing).
- Workflow History for Auditing.
- SOX Compliance
